Help Center
How can we help?
Browse popular topics or contact our team. Most issues are resolved within 24 hours.
Buying
Search, offers, checkout, refunds.
Selling
List, ship, get paid, fees explained.
Payments
Cards, payouts, taxes, disputes.
Safety
Scams, reporting, account security.
Account
Profile, settings, deactivation.
Something went wrong
Item didn't arrive or isn't as described.
Popular questions
- How does StuffUp shipping work?Sellers ship with a prepaid StuffUp label or arrange local pickup. Buyers see the cost up front.
- When do I get paid after a sale?Payouts are released 24 hours after delivery is confirmed and arrive in 1–2 business days.
- What does Buyer Protection cover?Every eligible purchase is refunded if it doesn't arrive, isn't as described, or arrives damaged.
- How are fees calculated?StuffUp charges a single transaction fee — no listing fees, no monthly subscription.
- How do I report a listing or user?Tap the flag icon on any listing, profile, or message. Reports are reviewed within 24 hours.
- How do I cancel an order?You can cancel for any reason within 1 hour of checkout, or before the seller ships.
- How do I shoot a video that actually sells?15 seconds, good light, hands on the item, and call out every flaw on camera.
- Account security & login issuesTwo-factor, suspicious login alerts, and how to recover an account you've lost access to.
Still need help?
Reach our support team and we'll get back to you within one business day.